Returns & Exchanges
At Big Agnes, we want you to be completely satisfied with your purchase. If your gear isn't a perfect fit, you can return unworn and unwashed items within 30 days of delivery for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Download and print the prepaid shipping label provided at the end of the return process to ensure tracked and secure delivery.
Pack Your Items
Place the items in their original packaging with all tags attached, and securely tape the prepaid label to the outside of the box.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your receipt; we will notify you once your refund has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing