Frequently Asked Questions
Everything you need to know about your Big Agnes gear and orders.
What is the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order status by logging into your account on our website.
What is your return policy?
We offer a 30-day return policy on all unworn and unwashed apparel with original tags attached. Please note that certain high-performance outdoor gear may have specific warranty conditions.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
How do I care for my Big Agnes apparel?
To maintain the technical integrity of our fabrics, we recommend machine washing on a cold, gentle cycle and tumble drying on low. Avoid fabric softeners and bleach.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page. Our apparel is designed with an athletic fit; if you are between sizes, we recommend sizing up.